Data Deletion Instructions
You can ask Netcom Hardware Services to delete the personal data we hold from your conversations with NetCom Hardware Services, NetCart or Chikitsa Samay on WhatsApp, Messenger or Instagram.
How to request deletion
Option 1: WhatsApp (or Messenger/Instagram)
Send DELETE MY DATA to +91 85915 17474, or in the Messenger/Instagram chat where you talked to us. You will get a reference number.
Option 2: Email
Write to support@panvelnetcom.in with the subject "Data deletion request". Include the phone number or account you used. We may ask you to confirm from that number or account.
If you removed our app from your Facebook account settings, Meta tells us automatically. You can check that request with the confirmation code Meta shows you at /data-deletion/status.
Timeline
We acknowledge your request straight away by message or within 7 days by email, and we complete the deletion within 30 days. We will confirm when it is done.
What we delete
- Your contact record: phone number or account ID, profile name and tags.
- Your conversation history, media metadata, delivery information and staff notes.
- Your service requests, enquiries and appointment requests, unless we still need them to finish an open job you asked for (we will tell you if so).
What we may keep, and why
- Invoices, payment and tax records, and the details needed for them, for as long as tax and accounting laws require (for example GST law).
- Data needed to meet a legal obligation, an order from an authority, or to establish or defend a legal claim, kept only while needed.
- A minimal record that you asked for deletion or opted out (your number or ID, the date and the reference), so that we do not message you again by mistake.
Messages also exist in your own app and may stay on Meta's systems under Meta's policies. To remove them there, delete the chat in your app or follow Meta's instructions.
Contact
Questions or grievances: support@panvelnetcom.in · +91 99692 07572 · Shop No. 7, Shree Laxmi Apt, opposite Goderja Plaza, Panvel 410206, Maharashtra, India. See also our Privacy Policy.