Terms of Service
These terms apply when you use the customer messaging service (the "Service") that Netcom Hardware Services, a sole proprietorship of Saurabh Somani, runs on WhatsApp, Facebook Messenger and Instagram for these brands:
- NetCom Hardware Services: computer, laptop, CCTV, network and data-recovery service and repairs, and annual maintenance contracts, based in Panvel, Maharashtra.
- NetCart (netcart.co.in): an online store for IT and electronics products, operated by Netcom Hardware Services.
- Chikitsa Samay (chikitsasamay.com): clinic management and appointment software for clinics and doctors, run by Ashtapradhan Pvt. Ltd. Through this service, patients can send appointment requests to a clinic that uses Chikitsa Samay, and clinics can ask about the software.
By messaging us you agree to these terms and to our Privacy Policy. Your use of WhatsApp, Messenger and Instagram is also governed by Meta's own terms.
1. What the Service does
An automated assistant answers common questions and collects the details we need for service requests, product enquiries, order status, demos and appointment requests. A member of our team can take over the conversation. Replies are usually sent within working hours (Monday to Saturday, 10 am to 8 pm IST), and response times are not guaranteed.
2. Acceptable use
You agree not to:
- send unlawful, abusive, threatening, obscene or defamatory content, or harass our staff;
- pretend to be someone else, or submit another person's data without their permission;
- send spam, malware or automated traffic, or try to disrupt, probe or reverse-engineer the Service;
- use the Service to break any law or anyone's rights.
We may stop replying to or block anyone who breaks these rules.
3. Quotes, tickets and orders
Ticket numbers, estimates and product information given in chat are for information only. A repair, visit or sale is agreed only when our team confirms the price and terms with you. NetCart purchases are also governed by the terms on netcart.co.in.
4. Health and appointment requests (Chikitsa Samay)
- The Service does not give medical advice, diagnosis or treatment. Nothing in a chat replaces a qualified doctor.
- An appointment request is not confirmed until the clinic confirms it. The clinic sets its own timings, fees and policies.
- In a medical emergency, call 108 or go to the nearest hospital. Do not use this chat.
5. Promotional messages
We send promotional messages only if you have agreed to receive them. Reply STOP or tap Stop promotions to stop them.
6. No warranty
We provide the Service "as is" and "as available". We try to keep it accurate and running, but we do not promise that it will be uninterrupted or error-free, or that automated replies will always be complete or correct.
7. Limitation of liability
To the extent the law allows, we are not liable for any indirect, incidental or consequential loss, or for loss of data, profit or business, that arises from using the Service. If we are found liable for anything else related to the Service, our total liability is limited to the amount you paid us for the specific service the claim relates to, or ₹1,000 if you paid nothing. We are not responsible for outages or acts of Meta, network operators or other third parties. Nothing in these terms limits liability that cannot be limited under Indian law, including your rights under the Consumer Protection Act, 2019.
8. Changes and termination
We may change these terms or the Service at any time. The effective date above shows when the terms last changed. You may stop using the Service at any time, and you can ask us to delete your data (see Data Deletion Instructions).
9. Governing law and jurisdiction
These terms are governed by the laws of India. Subject to any rights you have under consumer protection law, the courts at Panvel, District Raigad, Maharashtra have exclusive jurisdiction.
10. Contact
Netcom Hardware Services, Shop No. 7, Shree Laxmi Apt, opposite Goderja Plaza, Panvel 410206, Maharashtra, India · support@panvelnetcom.in · +91 99692 07572