Privacy Policy
This policy explains how Netcom Hardware Services ("we", "us"), a sole proprietorship of Saurabh Somani (GSTIN 27AVTPS9796H1Z8), handles personal data when you message our brands on WhatsApp, Facebook Messenger or Instagram through our customer messaging service (the "Service"). We follow India's Digital Personal Data Protection Act, 2023 ("DPDP Act") and the rules made under it.
1. Who we are and which brands this covers
- NetCom Hardware Services: computer, laptop, CCTV, network and data-recovery service and repairs, and annual maintenance contracts, based in Panvel, Maharashtra.
- NetCart (netcart.co.in): an online store for IT and electronics products, operated by Netcom Hardware Services.
- Chikitsa Samay (chikitsasamay.com): clinic management and appointment software for clinics and doctors, run by Ashtapradhan Pvt. Ltd. Through this service, patients can send appointment requests to a clinic that uses Chikitsa Samay, and clinics can ask about the software.
We operate the Service and decide how the data in it is used, so we are the Data Fiduciary for that data under the DPDP Act. When you ask for a Chikitsa Samay appointment, we pass your request to the clinic you choose, and that clinic is responsible for how it uses your information after that.
2. Data we collect
- Contact details: your phone number (WhatsApp ID), or your Messenger/Instagram user ID, and the profile name you use on that platform.
- Message content: the text you send us, the buttons or list options you pick, and our replies.
- Media metadata: for photos, documents, audio or locations you send, we store the type, file ID, caption and, for a location, the coordinates and address you shared. Files stay on Meta's servers until a staff member opens them.
- Request details you give us: name, area or address, device and problem description, product enquiries, order references, demo or pricing requests, and appointment requests (clinic, preferred time and any reason you choose to mention).
- Delivery information: message IDs and whether each of our messages was sent, delivered, read or failed.
- Staff notes and status: notes our team adds to your conversation and the status of your ticket or enquiry.
We do not ask for payment card details, passwords or government ID numbers over chat. Please do not send them.
3. Why we use it
- To reply to you and complete what you asked for, such as a repair ticket, product enquiry, order status, demo or appointment request.
- To let our staff take over a conversation and to keep a record of what was agreed.
- To send service updates about your request, such as ticket or appointment status.
- To send occasional promotional messages if you have agreed to receive them. You can stop them at any time (see section 7).
- To keep the Service secure, prevent misuse and meet legal obligations.
We do not use your data for automated decisions that have legal or similarly significant effects on you.
4. Legal basis and consent
When you message us, you choose to give us your data to get a reply or a service. We process it for that purpose as a legitimate use under Section 7(a) of the DPDP Act, and with your consent under Section 6 where consent is needed, for example for promotional messages. You may withdraw consent at any time as easily as you gave it. Withdrawing consent does not affect processing that already happened, and we may still keep data the law requires us to keep.
5. Health information (Chikitsa Samay appointment requests)
An appointment request may reveal health information, such as the reason for your visit. We collect only what is needed to pass the request on. We share it only with the clinic you choose and our staff who handle the request, and we never use it for advertising. Please share only what is needed to book. An appointment is not confirmed until the clinic confirms it. This Service does not give medical advice. In an emergency, call 108.
6. Who we share data with
We do not sell or rent your personal data. We share it only with:
- Meta Platforms (WhatsApp, Messenger, Instagram), which carries the messages between you and us, under Meta's own terms and privacy policy.
- Hostinger, which hosts our servers and database.
- For appointment requests, the clinic you choose. For Chikitsa Samay software enquiries, Ashtapradhan Pvt. Ltd., which runs Chikitsa Samay.
- Authorities, where the law requires it.
Meta and Hostinger process data for us as Data Processors and may store or process it outside India, as the DPDP Act permits.
7. Opting out of promotional messages
Reply STOP, or tap Stop promotions on any promotional message, and we will stop sending them. You can still message us for support, and we will still reply about requests you started.
8. How long we keep data
| Data | Default retention |
|---|---|
| Conversations, contact details, delivery information and staff notes | 24 months after your last message, then deleted |
| Service tickets, enquiries and appointment requests | 24 months after the request is closed |
| Records needed for invoices, tax or legal claims | As long as the law requires (for example under GST and income-tax law) |
| Raw technical event logs | About 14 days |
| Record that you opted out or asked for deletion | Kept so that we can respect your choice |
We may shorten or extend these periods when the law requires it or our needs change. If we do, we will update this page.
9. Your rights
Under the DPDP Act you can:
- Ask for a summary of the personal data we hold about you and how we use it.
- Ask us to correct, complete or update it.
- Ask us to erase it (see Data Deletion Instructions).
- Withdraw consent.
- Nominate another person to exercise these rights if you die or become incapable.
- Raise a grievance with us, and if you are not satisfied, complain to the Data Protection Board of India.
To use these rights, message us on WhatsApp at +91 85915 17474 or email support@panvelnetcom.in. We may ask you to confirm the request from the same number or account so that we know it is you.
10. Grievance contact
Saurabh Somani, Netcom Hardware Services
Shop No. 7, Shree Laxmi Apt, opposite Goderja Plaza, Panvel 410206, Maharashtra, India
Email: support@panvelnetcom.in · Phone: +91 99692 07572
We acknowledge grievances within 7 days and aim to resolve them within 30 days.
11. Security
Data travels over encrypted connections (HTTPS). Only authorised staff with individual logins can see it, and access is limited to the brands each staff member works on. Passwords are stored hashed. No system is perfectly secure. If a personal data breach occurs, we will inform affected users and the Data Protection Board as the law requires.
12. Children
The Service is not meant for children under 18 acting on their own. If a child needs a service or an appointment, a parent or lawful guardian should contact us. We do not knowingly process a child's data without verifiable consent from a parent or guardian, and we do not track children or send them targeted advertising. If you think a child has contacted us without such consent, write to us and we will delete the data.
13. Changes
We may update this policy. The effective date above shows when it last changed. For significant changes we will tell people who message us regularly.